This introductory Customer Service course covers the outcomes required for a cleaning and housekeeping staff to provide effective client service.
The course covers an introduction to establishing client relationships and identifying client needs; how to meet client needs by providing quality cleaning and housekeeping services.
This course includes six (6) sections:
Section 1 – Customer Service in the cleaning industry
Section 2 – Acting professionally
Section 3 – Working professionally
Section 4 – Verbal communication skills
Section 5 – Non-verbal communication skills (body language)
Section 6 – Providing customer service
This course covers knowledge content for the following competency unit(s):
CPPCMN3006 Provide effective client service
*Completing this non-accredited course can be used to support Recognition of Prior Learning in the listed competency unit(s).
